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FAQ -Your QUestions our Answers
FAQ -Your QUestions our Answers
General Questions
When does your season start and end?
We start rafting as soon as the ice is off the river, and up until the snow falls! This is usually between the start of May to the end of October. It’s all depending on Mother Nature!
Do you have open everyday?
Yes we have open mondays-sundays.
In early summer and late summer/autumn we have open from 10am-4pm. (10-16)
in main summer season we open daily from 9am-6pm (9-18).
Spring/Summer
May 10th to June 25th
10:00 am until 4:00 pm, daily
Main Summer
From June 26th until August 21st
9:00 am until 6:00 pm, daily
Summer/Autumn
August 22nd to October 17th
10:00 am until 4:00 pm, daily
Where can I park my car?
There are puplic parking areas in Voss, one is a bit in town next to the sation Cafe,directly on the lake.
A free parking, also for big campervans is around 2,4km before you enter Voss from Bergen.
The parking directly close to our base is owned by Fleischer’s Hotel, and only for guest from the Hotel.
Do you have a toilet at your base?
No, we do not have a guest toilet at our base.
But you can use the ones nearby by either the petrol station, Voss Kulturhus or at the train station.
Can I leave my bag/luggage at the base?
Yes that is no problem.
We have some shelfs where you can storage your things while you are on a tour.
One of our staff is always at the base. Nothing will get lost!
FAQ - River Rafting
What to bring with me?
– Swimming clothes ( to wear underneath the wetsuit)
– Thermal underwear if cold
– Change of clothes (for after the rafting tour)
– Suncream
Weather limitations: Whitewater rafting is a great activity to do on sunny or rainy day’s
What is the best time of year to go rafting?
The rivers change from May to October.
High water is usually from June to mid July during the snow melting season. For the real whitewater enthusiast, this would be an exciting time to book on our Whitewater Rafting tour as the rapids are at their biggest.
That being said, the amazing scenery along the Raundal Canyon makes it a fantastic experience all summer long. The Raundal River is not dam controlled and water levels vary all season long, making it an excellent choice at any time during the season
Do I need experience to go whitewater rafting?
No, you don’t. Most of our guests are first-timers and our trips, equipment, and briefings are designed to put beginners at ease. Our experienced guides will provide a safety orientation before you get on the water and coach you the whole way through the rapids. No previous whitewater experience is necessary.
Do we need to be physically fit to go rafting?
We recommend that all of our rafters be in good physical health.
If you have a medical issue but you still want to go rafting, we always recommend you check with your doctor first.
Are any of the whitewater rafting trips suitable for seniors?
There is no maximum age limit for our rafting tours – so long as you’re physically fit you’re welcome aboard!
Our scenic float is also an amazing experience for anyone still wanting to get out on the river, but not interested in grade III rapids.
Will I fall out the boat? What should I do if I do fall?
Plan “A” is always to stay in the boat, but believe it or not, many people love falling out of the raft, after the fact. It’s exciting, but it can be disorienting and a little overwhelming at first. Many people have taken multiple trips and never fallen in. Some people swim on their first trip. It’s all a part of river rafting trip.
Before you go on any trip, you’ll be given extensive instructions on what to do if you fall in, and how to be a smart swimmer. Follow your guide’s instructions, and your “swim” could be the most exciting part of your trip and a great story to tell your friends afterwards!
Should I tip my guide?
Tip is not a regular thing in Norway as it’s in USA. Your guide works hard to ensure that you have a fun, yet safe rafting adventure and always committed to the Outdoor Norway high standard guided tour.
Tip is widely accepted as the industry norm; and tipping is always appreciated but never expected. It stays totally at your own discretion.
FAQ - KaYAK Tours
WHAT TYPE OF KAYAKS DO YOU USE?
We have 4 double seater sea kayaks and 2 single seater seakayaks.
DO I NEED EXPERIENCE TO GO KAYAKING?
No you dont.
A guide is with you on the tour.
We also give you an introduction of your activity and provide you with paddle techniques and safety procedures.
DO I NEED A PADDLE PASS TO GO ON THIS TOUR?
No you dont.
IS THE SHUTTLE TO THE FJORD INCLUDED?
Yes, we will meet at pur base in Voss and then you will be transferred in our company vans to the fjord.
DO YOU HAVE WATERPROOF BAGS FOR MY THINGS?
No we dont.
In the kayaks you can storage your things in the waterproof compartment areas.
In the canoes, we could recommend you wrap your things before the tour in plastic bags or other waterproof bags.
You can also always leave your tings at our base while you are out paddling.
WHAT SHOULD I BRING?
- An explicit list of what to bring will be sent out to travelers before the tour. In most cases, it includes a recommended clothing and gear lists.
such as: WHAT TO BRING WITH YOU
- Swimwear
- Footwear you don’t mind getting wet
- Warm layers (thermals: wool or synthetic, not cotton)
- Set of extra clothes for changing after the trip
- Sun screen/hat/cap
- Water
- Lunch & Snacks
FAQ - KaYAK, CANOE & SUP RENTAL
WHAT TYPE OF KAYAKS DO YOU RENT?
We have 4 double seater sea kayaks and 2 single seater seakayaks.
DO I NEED A PADDLE PASS TO RENT A KAYAK?
No you dont.
If you come as couple with no experience we will always recommend the double seater kayak for you, due to those are more stable in the water.
DO I NEED EXPERIENCE TO GO WITH A KAYAK,SUP OR CANOE?
No you don’t.
We give you an introduction of your activity and provide you with paddle techniques and safety procedures.
All activities are easy to learn. Canoe and SUP are easier than kayak.
WHERE DO I PADDLE?
You will paddle on Lake Liarvatnet in Voss. Our base is directly in front of the lake.
DO I NEED TO BE ABLE TO SWIM?
Yes we highly recommend that you know how to swim.
Even tough we always give you a saftety instruction plus a lifejacket and accidents are rare, they can occure.
When you know how to swim you will be more able to help yourself onces you are out on the lake alone.
HOW MANY PEOPLE CAN USE A CANOE AT THE SAME TIME?
We have 2 canoes at our base.
Each canoe fits up to:
- 3 adults
- or 2 adults+2 kids
- or 2 adults +1 youth
- or 1 adult + 1 youth+2 kids
DO YOU HAVE WATERPROOF BAGS FOR MY THINGS?
No we dont.
In the kayaks you can storage your things in the waterproof compartment areas.
In the canoes, we could recommend you wrap your things before the tour in plastic bags or other waterproof bags.
You can also always leave your tings at our base while you are out paddling.
WHAT SHOULD I BRING?
- An explicit list of what to bring will be sent out to travelers before the tour. In most cases, it includes a recommended clothing and gear lists.
- For water activities like SUP paddling this always included swimwear. You can get a wetsuit from us as well.
- For kayaking and canoe, choose your cloth regarding to the weather:
– rain jacket
– outdoor/sport pants
– sweater
– active wear
– sunscreen
– sunglasses
– etc…
FAQ - Bike Rentals
WHAT TO BRING WITH ME FOR BICYCLE RENTAL?
- Comfortable clothes to biking with
- Thermal underwear if cold
- Windstopper jacket or rainjacket (if wind and cold)
- Suncream
- Sunglasses
WHAT’S INCLUDED?
– Top quality equipment
– Mountain bike Enduro
– Full travel suspension.
- MTB sizes “M, L and XL” comes with 170mm suspension and 160mm shock
- MTB sizes “XS, S, M” comes with 150mm suspension and 140mm shock
– Helmets (is mandatory for bikers to use)
– Gloves (we do offer gloves and its optional to use)
CAN WE TAKE THE GONDOLA UP?
Yes, we have tickets for the gondola in Voss!
There is a 10% discount if you book a mountain biking with us.
You can add the gondola ticket as add on during the online purchasing process on our booking system.
WHAT ARE THE RIDERS REQUIREMENTS?
- Min Age: We have bikes that fit 4 to 5 years old onwards
- Normal physical health
- Please inform us of any medical conditions like asthma, epilepsy etc
- When you pick up your bikes, you will be asked to read and sign a waiver acknowledgement of risks required for bikers, parent or guardian must sign for minors.
DO WE NEED TO BE PHYSICALLY FIT TO GO BIKING?
We recommend that all of our GUEST RIDERS be in good physical health.
If you have a medical issue but you still want to go biking, we always recommend you check with your doctor first.
HOW LONG LAST THE E-BIKE BATTERY?
That is hard to tell precisely because it all depends on different factors, such as: 1. Which trail you go 2. How steep is the route 3. Which power assistance level are you using to assist you during the ride 4. How much you weigh. Note: there are three power assistance levels: Eco-Mode (Low) Enduro Mode (Medium) Turbo Mode (high)
By experience, full-day rentals are going well, when using the battery in a balanced way, the accumulated uphill is less than 400 vertical meters ellevation, and using on Eco-Mode.
When just going with the Enduro assistance mode of the bike, you might run from 2 hours and up to 4 hours. In Turbo mode the battery might last less than 90 minutes.
Of course you can switch the power mode while ciclying and adjust the power level accordling with the terrain needs.
CAN I BRING SOME OF MY PERSONAL EQUIPMENTS?
Yes! You can bring your personal equipment as:
Helmet, gloves and/or pedals.
Your pedals we must install on the bikes for you. Guests are not allowed to install the pedals themselves as we already had problems with people damaging the nut thread.
WHAT HAPPENS IF I BREAK THE BICYCLE?
Each rider must be present for brief safety instruction and CORRECT orientation on the use of the rental equipment.
We will make an imprint of a credit card for a deposit on the equipment. Any damage to the bike will be charged the market price.
By experience we’re quiet sure if you “ride within your ability” you will reduce to a minimum the chances to fall off and the risk to injury yourself and the risk to injury the equipment as well.
With that said, we strongly recommend you to ride within your ability to avoid misfortunes!
CAN I STAY WITH THE BIKE OVERNIGHT IF RENT FOR MULTIDAY?
For the Multiday Rental, the mountain bikes must be pick-up in the morning and delivered before our closing time, every day.
There have been severe misfortunes with people not taking enough responsibility for the equipment during the overnight staying. After evaluating these episodes, we came to the conclusion that it is not beneficial to rent the bikes overnight as the financial loss and time-consuming fixing of the equipment jeopardise the business operations.
If you have further inquiries related to the multiday rentals, please send us an email via the form below and our team will be happy to assist you.
